Privacy Policy

1. Introduction

Welcome to ControlResell, developed by Guimauve Digital, a company registered in France. We respect your privacy and are committed to protecting your personal data.

2. Data We Collect

We collect only the data necessary to operate and improve our application. This includes:

• Usage data (for example, time spent in the app, features used).
• Contact details (for example, email address or phone number) when provided by the user.
• Calls with our support team (audio recording, transcript and summary), when you call support or support calls you (see section 8).

3. Purpose of Data Collection

We use the collected data solely for:

• Improve the app's performance and the user experience.
• Analyse usage patterns to enhance features via the Amplitude analytics tool.
• Follow up on your account after calls with our support team (see section 8).

4. Marketing Communications and Unsubscribe

With your consent, we may send you marketing emails about our products, features, and offers. You have full control over these communications:

• All our marketing emails include a working unsubscribe link.
• You can manage your communication preferences directly from your account settings in the ControlResell app.
• Unsubscribing is immediate and you will no longer receive marketing emails after your request.
• We will continue to send you the transactional emails needed to run your account (confirmations, important notifications).

5. Data Sharing

We do not share your personal data with any third parties, except for Amplitude, which processes analytics data securely and in compliance with data protection laws, and Allo, our telephony provider, which handles calls with our support team (see section 8).

6. Data Security

We implement robust security measures to protect your data against unauthorized access, alteration, or disclosure.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy.

8. Calls with Support

When our support team calls you, or when you call support, the call goes through Allo, our telephony provider. Allo records, transcribes and summarises the call so we can follow up on your account. When you are the one calling, a message lets you know before the call begins. We keep the call audio on our servers for six months, then delete it; the transcript and the summary remain in your account history. Only members of the support team can access them.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction or deletion of your data.
• Opt out of analytics tracking (contact us for help).

10. Contact Us

For any questions regarding this policy, you can contact us at:

Guimauve Digital
Email: [email protected]